frequently asked questions

Booking process

Step 1 Find your favorite tour on our website
Step 2 Select the date, number of persons and possible extras
Step 3 Pay online using a secure payment gateway
Step 4 Receive email confirmation

Payment process

How can I pay?

You can choose to pay on the website by credit / debit card or bank transfer.

Payment security

Trippollo is committed to providing the utmost in safety services. The information will be encrypted and well kept in our system.

I can’t make a payment.

If you are unable to make a payment Please contact us at or Hotline +66 0 85 523 6678

Cancellation process

Can I cancel my reservation?

You can cancel the activity at any time. The refund policy for each program differs. If you wish to change or cancel your reservation please email to

Refunds & Changes

Can I get a refund?

You can request a refund only in certain situations as described. Please check the cancellation policy carefully to request a refund. To contact for refund please send an email to

I haven't received my refund yet.

As part of the refund process, it may take some time for the funds to be credited to your account. If paying by credit card, you can get your money back in 7 days or up to 30 days depending on the bank providing the service


How can I use the discount?

You can enter a discount code in the booking process.

I cannot use the discount.

Please check that your discount code has not expired. If the discount code cannot be used, you can email to check it at

How can I get a discount code?

Follow us to get a promo code and a special discount at Trippollo Facebook or via Trippollo website.

Contact Trippollo

How can I contact Trippollo?

You can contact us at email. or call +66 0 85 523 6678